Return & Refund Policy

Thanks for shopping at North Star School Supply. If you are not entirely satisfied with your purchase, we’re here to help.

Freight Shipments – It is your responsibility to inspect the product thoroughly when it arrives. You must open the box and inspect the product before the truck driver leaves. You must note any damage on the paperwork before signing off and give the paperwork back to the driver. If you sign off without noting damage, you are waiving your right to a replacement, refund, or damage claim. The shipping companies will not process claims for damage when the receiver signs off without noting damage and neither will we.

Returns

All returns must be authorized through Customer Relations. There is a 30% restocking fee in addition to all applicable freight charges.

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

When requesting your refund or replacement please include all items below to info@nsssxte.com
Order Number
         Item that needs to be returned
Reason

Your item needs to have the receipt or proof of purchase.

Replacements

When requesting your replacement please include all items below to info@nsssxte.com
Order Number
         Item that needs to be replaced
What needs to be replaced
Please send photo of any damage (insert a close up and or photo of the whole unit with the damage)

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). 

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at info@nsssxte.com or 651-395-9331. 

Privacy Policy:

We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.